Are you constantly being ‘beaten’ by the Internet and as a result, losing bookings and customers? Do you feel you are always giving out lots of quotes and information only to find that clients have booked their trip themselves online?
 
If so, then make sure you join us for this revolutionary workshop and learn how to stop losing customers and 'beat the Internet!

The Internet has completely changed the way travel is researched and booked today. It has also changed the way the consumers think of travel agents. Unfortunately most travel consultants haven't changed the way they consult and promote themselves. Learn why 'you' need to change the way you are doing things NOW if you want to survive as travel consultants.

The Internet will never replace travel agents, unless travel agents keep offering the same as what the Internet offers!

What You Will Learn:

• Why your customers are booking on the Internet instead of you - the cold hard facts
• Research that shows that consumers don't want to book on the Internet but are forced to
• The questions you should ask to pick the 'Internet Shoppers'
• How to win far more quotes than you lose...especially Internet prices!
• What to say when people want to book on the Internet instead of you. Loads of scripts will be provided
• What your NEW role in the your agency needs to be
• What CRM is and why you need to become CRMcentric 

 About Your Workshop Presenter:

Your workshop presenter is Adrian Caruso, Australia's number one travel agency business coach and trainer. Adrian's first hand knowledge of travel agents and the day to day challenges travel consultants face is vast. Besides being a former travel consultant, then a highly successful small travel agency chain owner for more than 15 years, Adrian has coached and trained more than 100 travel agents and hundreds of travel consultants over the last 7 years. He knows 'what it takes to be the best travel consultant' and has been a judge for the Travel Weekly Australia Travel Awards for many years.This experience has made him one of the most effective travel agency trainers and business-improvement specialists in the industry. Adrian's charismatic and unique presenting style, and his 'real-life travel agency' workshop examples of 'best practice' are guaranteed to inspire and motivate you to 'take action' and get you the results you want straight after the workshop.